Privacy Policy
Last updated: July 4, 2025
ATCVoIP LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP services, website, and related applications (collectively, the "Services").
1. Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Business information (company name, job title, industry)
- Billing and payment information
- Account credentials and preferences
- Communications with our support team
1.2 Usage Information
We automatically collect certain information about your use of our Services, including:
- Call logs, duration, and metadata
- IP addresses and device information
- Usage patterns and feature preferences
- Website browsing behavior and analytics
- System performance and error logs
1.3 Technical Information
We may collect technical information such as:
- Device type, operating system, and browser information
- Network configuration and connection quality
- VoIP protocol data and call quality metrics
- Security and authentication logs
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our VoIP services
- Process transactions and manage billing
- Communicate with you about your account and services
- Provide customer support and technical assistance
- Ensure security and prevent fraud
- Comply with legal obligations and regulations
- Analyze usage patterns to enhance our services
- Send marketing communications (with your consent)
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Processing payments and billing
- Providing technical support and infrastructure
- Analyzing usage data and improving services
- Delivering customer communications
3.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal requests from government authorities
- Court orders or subpoenas
- Emergency situations involving public safety
- Compliance with applicable regulations
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection
- Incident response procedures
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Improve our services and prevent fraud
When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Correction
You may request access to and correction of your personal information through your account settings or by contacting us.
6.2 Deletion
You may request deletion of your personal information, subject to our legal obligations to retain certain data.
6.3 Marketing Communications
You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
6.4 Data Portability
You may request a copy of your personal information in a portable format.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and features
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice in your account dashboard
Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@atcvoip.com
- Phone: [Your Phone Number]
- Address: [Your Business Address]
12. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you may:
- Request disclosure of personal information we collect
- Request deletion of your personal information
- Opt out of the sale of personal information
- Not be discriminated against for exercising your rights
To exercise these rights, please contact us using the information provided above.
13. GDPR Compliance (EU Users)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:
- The right to be informed about data processing
- The right of access to your personal data
- The right to rectification of inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision making
To exercise these rights, please contact us using the information provided above.