Terms of Service

Last updated: July 4, 2025

These Terms of Service ("Terms") govern your use of the VoIP services, website, and related applications (collectively, the "Services") provided by ATCVoIP LLC ("we," "our," or "us"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services. These Terms constitute a legally binding agreement between you and ATCVoIP LLC.

2. Description of Services

ATCVoIP LLC provides Voice over Internet Protocol (VoIP) communication services, including:

  • Voice calling services
  • Video calling capabilities
  • Text messaging services
  • Call management features
  • Business communication tools
  • Related software and applications

3. Eligibility and Registration

3.1 Age Requirements

You must be at least 18 years old to use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian.

3.2 Account Registration

To access certain features of our Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your account credentials secure
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

4.1 Prohibited Activities

  • Use the Services for any illegal or unauthorized purpose
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Services
  • Use the Services for spam, harassment, or fraud
  • Resell or redistribute our Services without permission

4.2 Emergency Services

Our VoIP services may not support traditional emergency calling (911) in all locations. You acknowledge that:

  • Emergency services may not be available in all areas
  • Your location information may not be automatically transmitted
  • You should have alternative means of contacting emergency services
  • We are not liable for any emergency service limitations

5. Service Availability and Quality

5.1 Service Availability

We strive to provide reliable Services but cannot guarantee uninterrupted availability. Service may be affected by:

  • Internet connectivity issues
  • Power outages
  • Maintenance and updates
  • Technical difficulties
  • Force majeure events

5.2 Service Quality

Call quality depends on various factors including:

  • Your internet connection speed and stability
  • Network congestion
  • Device capabilities
  • Geographic location

6. Billing and Payment

6.1 Pricing

Service pricing is available on our website and may be updated from time to time. All prices are subject to applicable taxes and fees.

6.2 Payment Terms

  • Payment is due in advance for monthly/annual services
  • We accept major credit cards and other payment methods
  • Failed payments may result in service suspension
  • All payments are non-refundable unless otherwise specified

6.3 Billing Disputes

If you dispute a charge, you must notify us within 30 days of the billing date. We will investigate and resolve disputes in good faith.

7. Intellectual Property

7.1 Our Rights

Our Services and all content, features, and functionality are owned by ATCVoIP LLC and are protected by copyright, trademark, and other intellectual property laws.

7.2 Your Rights

You retain ownership of content you create using our Services. By using our Services, you grant us a limited license to use your content solely to provide the Services.

7.3 License to Use

We grant you a limited, non-exclusive, non-transferable license to use our Services for your personal or business use, subject to these Terms.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Limitation of Liability

9.1 Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Damages

IN NO EVENT SHALL ATCVOIP LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless ATCVoIP LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your violation of any applicable laws or regulations

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our customer support team. Upon termination:

  • Your access to the Services will cease
  • You will be responsible for any charges incurred before termination
  • We may retain certain information as required by law

11.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, if:

  • You violate these Terms
  • You engage in fraudulent or illegal activities
  • You fail to pay for services
  • We discontinue the Services

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State], without regard to its conflict of law provisions.

12.2 Dispute Resolution Process

Before pursuing formal legal action, we encourage you to contact us to resolve any disputes informally. If informal resolution is not possible, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, fire, labor disputes, government actions, or technical failures.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and ATCVoIP LLC regarding the Services and supersede all prior agreements and understandings.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

  • Posting the updated Terms on our website
  • Sending you an email notification
  • Displaying a notice in your account dashboard

Your continued use of the Services after any changes constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@atcvoip.com
  • Phone: [Your Phone Number]
  • Address: [Your Business Address]

18. Additional Terms for Business Customers

If you are using our Services for business purposes, the following additional terms apply:

18.1 Service Level Agreement

Business customers may be eligible for specific service level agreements (SLAs) that provide additional guarantees regarding service availability and support response times.

18.2 Volume Discounts

Business customers with multiple users may be eligible for volume discounts. Contact our sales team for more information.

18.3 Business Support

Business customers receive priority support and dedicated account management services.

19. Compliance with Laws

You agree to comply with all applicable laws and regulations when using our Services, including but not limited to:

  • Telecommunications regulations
  • Data protection laws
  • Export control regulations
  • Anti-spam laws
  • Industry-specific regulations